Terms of Service
YSD is committed to your privacy and ensures that any information, both general and personal, provided by you is carefully protected and completely secure.
TERMS OF SERVICE (TOS) - SCOPE OF SERVICES
All services provided by Your Server Doctor may be used for lawful purposes only. The client agrees to indemnify and hold harmless Your Server Doctor from any claims resulting from the use of the service that damages the client or any other party. Your Server Doctor will be the sole arbiter in determining violations of this provision. Also prohibited are sites that promote any illegal activity or present content that may be damaging to Proactive Server Management.
All client billing cycles are based on the day that you signed up for service initially. The client will receive an invoice every month approximately seven days from the day their account becomes due. All clients are to make the full payments on or before due date in order to avoid service interruption. Any service/account suspended for non-payment is subject to a 1 1/2 percent, per month late fee, with a minimum of $10, and we are under no obligation to handle support issues until any overdue invoice is paid in full.
Prices are subject to change without notice. However your price will remain the same as when you signed up, during your contract period. Be advised that a new admin plan is required for any new server you need server management for. Existing plans cannot be transferred to a new server.
CANCELLATION OF SERVICE
Cancellation requires a two (2) day written notice.Â You may cancel the Agreement at any time by providing us with written authorization to cease the Service, by sending a cancellation notice via email, at least two days before invoice due date. No other form of cancellation will be accepted. You agree to the auto-renewal of your account as long as you have not submitted cancellation request. This means that your account will continue to be paid for on a monthly basis until you have received a confirmation of service termination from US. No service will be provided after your Service Plan has been canceled. Your account is NOT canceled until you submit a cancellation request to the cancellation department via sending request to firstname.lastname@example.org. Your account will continue to incur monthly charges until this is done, or 60 – 90 days after last payment – After this time period, your account(s) will be terminated and removed. We will then send a final invoice notice. If we do not hear back from you within 72 hours to make arrangements for payment, your account will incur additional fees, and sent to collections. NO EXCEPTIONS. Â NOTE:Â Not canceling through our ticketing system, or canceling your paypal subscription, or moving your service elsewhere, is NOT a valid method of cancellation– nor is Your Server Doctor even aware if such occurs.
REFUND AND DISPUTES
Except as specified elsewhere in this agreement, all payments to Your Server Doctor are final and non-refundable. This includes the one-time setup fee and all subsequent charges or fees regardless of usage. In addition, if our technicians start any work for client, there will be no refund given. Refunds will be made where we are legally obligated to do so. We may also provide refunds at our discretion. If you believe you have been overcharged or falsely billed, you must communicate these concerns to our Billing Department within twenty-eight (28) days of such overcharge or false billing. Any “valid” credit or refund will be issued within 30 days after credit or refund is granted.
Your Server Doctor has a zero tolerance policy for abusive language and/or abusive behavior towards the company. If you are disrespectful, threaten us, post invalid negative information on us in a public forum or other site, or do anything else we may find offensive, you will be considered in severe breach of this agreement. Violations of this policy carry heavy penalties including, but not limited to, warning, extended suspension or disconnection of all Services provided, or cancellation of all Services provided. As per this agreement, no refunds will be offered in the event that cancellation is considered.
NO RESPONSIBILITY FOR LOSS
Your Server Doctor shall not be responsible for any down time, lost files, equipment failures or failure in performance, where the delay or failure results from reasons beyond the control of Your Server Doctor. This includes but not limited to “acts of God”, riots, acts of war, fire, theft, power failure any mechanical, electronic, or communications failure or other disasters.
At no time will any client’s sensitive data be given, made public, or used in any manner other then what is intended or is necessary for Your Server Doctor to do their job. Please rest assured that all of your sensitive data is safely protected and in good hands when you use our services.
MODIFICATIONS TO THIS AGREEMENT
We reserve the right to change the Agreement at any time, in whole or in part, at any time. Where you disagree with the updated agreement, you will be able to cancel and terminate services at the end of your current billing period. If you reject the updated agreement and fail to contact us within seven (7) days giving notice of your rejection in writing, it will be assumed that you acknowledge and agree to the updated Agreement and agree to be bound by the updated terms. You acknowledge that any changes or modifications shall not constitute grounds for non-payment. We reserve the right to refuse service to anyone.